Why are some businesses much better than others? The answer always begins with the owners, because everything starts at the top — the way the owners handle their business, ethics, employees, and customer service. Take the owners of Comprehensive Mechanics, Inc. for instance... Brenda and Robert Brumit strive to make their shop as ideal as possible for customers.

Customers know them as people-persons who enjoy interacting ositively with customers and employees alike. The shop, a family business, exudes a natural, relaxed atmosphere, yet it's professional and efficient.

Brenda and Robert are quite particular about those they employ, a major reason why they've hired highly qualified technicians along with an extremely knowledgeable and articulate service manager behind the counter. For the record, Comprehensive Machanics is "female-friendly," with clean restrooms and plenty of women's magazines in the customer waiting area.

TIP: A properly maintained suspension system, coupled with good tires as well as properly inflated tires, will provide you with better gas mileage, better handling, and better braking.

home | what's in a name | smart shop | we care customer service | questions & answers
nice guys (and gals) | consumer advice | contact us  | back to the top

Copyright © 2004 Comprehensive Mechanics, Inc. All rights reserved.
Website by Virtual-Environments.Net